Since its foundation, we not only pay attention to the quality of machinery but also attach great importance to service. Our high-quality service and first-rate product quality won trust from wide clients. In order to provide you better service, we have now established a great number of distribution service centers around the country, taking charge of before-, medium- and after-sale service. 24-hour hotline responds to offer all-weather service for consumers.

First: before-sale service
1.Answer clients ' consultation and answer for explanation;
2.Make initial design project according to client ' s practical needs;
3.Project feedback and discuss with clients;
4.Determine final project.
Second: medium-sale service
1.Track contract and be responsible for organizing various departments to appraise contract;
2.To uncertainty in contract or problems need negotiation by both sides, be in charge of solving.
3.According to demand of contract, track production and delivery, as well as the production pace of out-sourcing parts.
4.Furnish various technical parameter and base plan.
Third: after-sale service
1.Set up perfect clients ' file in strictly line with service operation process;
2.Conduct installation and debugging of equipments during the stipulated time of contract.
3.According to clients ' need, train mechanic one or two free to teach them manipulate machine skillfully and exclude common fault.
4.Take charge of receiving and dealing with complaints of product and service quality;
5.Be responsible to solve quality problems belong to our liability in warranty period.
6.Regularly visit clients, keep contact with clients, and hear their requirement and proposal at any time, supply better after-sale service from clients' viewpoint.
7.Maintain permanent service personnel in various regions. Arrange all staff concertedly with clients as center so as to guarantee timely service.
8.Take charge of training of service personnel to improve their comprehensive quality.
9.Make sure that there are enough spare parts all the year round, once problems occur, we promise to offer spare parts at any moment so as to clients' family worries.
10. Pay a return visit when something is wrong with equipments to solicit clients'opinion.
11.Visit clients initiatively, treat clients' suggestion seriously and improve our work in time to satisfy clients' demands.
     We will continue to exert original excellent service, meanwhile we hope you will put more proposal towards our after-sale service. If you aren't satisfied with our service attitude and quality of relevant departments, please phone our complaint telephone, fax or e-mail, we will resolve your complaints and proposals in 24-hour.

     After-sale service telephone:0595-22102161 Supervision telephone:0595-22102564  22112863